Frequently Asked Questions

 

 

 

Q: I am locked out of banner, what do I do?

A:  The Technology Help Desk handles password resets to Banner Self-Service, BlackBoard, and Sewanee email. The Technology Help Desk can be reached at helpdesk@sewanee.edu or 931-598-1369. Please have your Banner ID ready so we can verifiy your account. This ID will look something like this and can be found on your ID card.  (B00765342)

 

Q: How do I access banner?

A: Banner Self-Service can be reached by going to Sewanee.edu then clicking on Offices > Human Resources > Banner Self-Service.

 

Q: Where is the Student Help Desk Located?

A: The Technology Help Desk is located on the ground floor of the DuPont library.  The Technology Help Desk is managed by Technology Access and Support.  You can reach the Help Desk at phone number is 931-598-1369 or if on campus 1369.

 

Q: Who is eligible to benefit from the services provided by the Technology Help Desk?

A:  The Technology Help Desk is responsible for providing technical support and troubleshooting services to faculty, staff and students within the Sewanee domain.

 

Q: I am locked out of blackboard, what do I do?

A:  The Technology Help Desk handles password resets to Banner Self-Service, BlackBoard, and Sewanee email. The Technology Help Desk can be reached at helpdesk@sewanee.edu or 931-598-1369 Please be able to provide your Banner ID (B00987562)  This can be found on your ID Card.

 

Q:  Every time I turn my Mac on, it automatically connects to Sewanee-Guest. What gives? How can I make it connect to Secure instead?

A: What's happening here is that the Guest network has been given higher priority in your Preferred Networks list. This is, thankfully, very simple to fix! 

1. Click the wireless icon in the top right hand of the screen and click 'Open Network Preferences.' 

2. Click 'Advanced...' in the bottom right of the screen. 

3. You're now looking at a list of the networks you've connected to in the past. This is also the order in which you will connect to networks if they're all present. What this means is that the higher the network is on the list, the more priority it has to be connected to. What this means is that you need to make Sewanee-Secure higher up on the list (at absolute least, higher than Guest)! Do this by simply dragging and dropping Sewanee-Secure above Sewanee-Guest. 

(You could also simply delete the Sewanee-Guest network by hitting the minus button below.) 

4. Click 'OK' in the bottom right and then click 'Apply' in the bottom right and connect to Sewanee-Secure if you haven't already. That bother is now a thing of the past!

 

Q: I'm visiting/have a friend visiting. How can they connect to the wireless?

On a Mac: 

1) Click the wireless icon in the top right of your screen, next to the date and time. 
2) Choose 'Sewanee-Guest' from the drop down window. 
3) Attempt to go to a website and it will kick you to a Clearpass website. (Depending on your browser, it may warn you that you're being redirected away from the website you put in. Click 'allow' or 'continue anyways' to proceed.) 
4) You should be looking at a short write-up of how to connect to the University's network. Click on 'Create Account.' 
5) Fill in the designated areas for your name and your email address. Agree to the terms and hit continue. 
6) You will be given a confirmation page with your information on it. Click 'log in' at the bottom and it should redirect you to the page you were attempting to access at first. 
7) Enjoy the internet! 

On a PC: 

1) Locate the wireless icon in the bottom right of the screen, in the system tray near the date and time. Click it and select 'Sewanee-Guest.' 
2) Attempt to go to a website and it will kick you to a Clearpass website. (Depending on your browser, it may warn you that you're being redirected away from the website you put in. Click 'allow' or 'continue anyways' to proceed.) 
3) You should be looking at a short write-up of how to connect to the University's network. Click on 'Create Account.' 
4) Fill in the designated areas for your name and your email address. Agree to the terms and hit continue. 
5) You will be given a confirmation page with your information on it. Click 'log in' at the bottom and it should redirect you to the page you were attempting to access at first. 
6) Enjoy the internet!

 

Q: I lost my ID card! / My ID card broke! / My ID card no longer works! 

Where do I get a replacement?

A: No worries! We can take care of you. Or rather, we can point you to where you need to go. 

You know the bookstore on University Avenue? Right behind that is the Telecom Building, squeezed between the bookstore and the EQB building. If you walk in there, they can help you with getting a replacement card.

 

Q: How can I set up my Gmail account to automatically forward to another?

A: 1) Open up your preferred web browser and head over to gmail.com. Log in to the email account that you want to be forwarded to another address. 
2) In the top right hand corner of the inbox, you should see a gear/cog that represents 'Settings.' Click that, then click on 'Settings' in the drop down menu. 
3) Your inbox should now be replaced with a settings page. Along the top are tabs, one of which is 'Forwarding and POP/IMAP.' Click that. 
4) The first option is labeled 'Forwarding' and allows you to 'Add a forwarding address.' Click that button. 
5) Type in the email address that you want to be receiving mail. Click to proceed, then confirm. 
6) You will be informed that that address, the one you just entered, must confirm the Forwarding. Open up your email that will be receiving the mail and you will surely see an email from the Gmail Team with 'Gmail Forwarding Confirmation' in the title. 
7) Follow the email's instructions, the sum total of which is 'click the link we give you.' When you do, a window should pop up saying that one email is now capable of forwarding to the other. 
8) Sadly, they don't automatically enable it. So, for the last time, load in to the account that will be forwarding the mail, go back to the Settings cog, under the Forwarding tab, and select to 'Forward a copy of incoming mail to <Email Account> and <keep Gmail's copy in the inbox.>' 
9) Hit save changes at the bottom of the page. 
10) You're done! Send a test email to your now-forwarded email account and make sure it works!

 

Q: How do I configure forwarding of my email to another account?

 A: https://support.google.com/mail/answer/10957?hl=en 

 

Q: I can't log in to my email! I've forgotten my password! What can I do?

 A: Give the Help Desk a call at x1369 or send an email to helpdesk@sewanee.edu. Let us know your username , and we can reset it for you in no time at all.

 

Q: How can I connect to Sewanee-Secure?

 A:On a Mac: 


1) Click the wireless icon in the top right of your screen, next to the date and time. 
2) Choose 'Sewanee-Secure' from the drop down window. 
3) It will ask for your username and password. Your username is your email username (that is, your email address without the @sewanee.edu) and your password is your Banner PIN. 
4) Click 'OK' and, after a moment of authenticating, enjoy the internet! 

**Connecting to Sewanee-Secure with a Mac is sometimes difficult. If you have any trouble, please don't hesitate to call or visit the Help Desk.** 

On a PC: 

1) Locate the wireless icon in the bottom right of the screen, in the system tray near the date and time. Click it and select 'Sewanee-Secure.' 
2) It will ask for your username and password. Your username is your email username (that is, your email address without the @sewanee.edu) and your password is your Banner PIN. 
3) Click OK and, if it says something about the connection being unsafe, click 'Connect.' 
4) Enjoy the internet!

 

Q:  My Sewanee-Secure connection is no longer working! What can I do to try to fix it?

 A: On a Mac: 


1) Go to your Network Preferences (either via Apple in top left -> System Preferences -> Network OR via wireless icon in top right -> Open Network Preferences). 
2) Make sure your wireless is on. Hit the 'Turn Wi-Fi/Airport On' button. Go into the Advanced settings. Make sure that you have no other Sewanee networks in your network list. Remove them by selecting them and then hitting the - button below the list. 
3) Go to the 802.1x tab and remove anything you are able to from the list on the left side. Hit OK, and then Apply. 
4) Go into Advanced... and hit the + below the list of networks. 
5) Hit Choose a Network and then select Sewanee-Secure. It will ask you for your username and password. 
6) Your username is your email username (that is, your address without the @sewanee.edu) and your Banner PIN. Hit OK to continue. Hit OK again, then Apply if able. 
7) Restart your machine. 
8) Attempt to connect to Sewanee-Secure via the wireless icon in the top right of the screen, next to date and time. It might ask you for your password a time or two again. 

**Macs are known to be pretty flaky with this. If you're still unable to get it working, please don't hesitate to call or stop by the Help Desk. Our extension is x1369 and we're located at the bottom of the library, in the ATC.** 


On a PC: 
1) Locate the wireless icon in the system tray, in the bottom right of the screen (next to the date and time). Right click said icon, hit 'Open Network and Sharing Center.' 
2) Along the left pane, towards the top, click on 'Manage wireless networks.' 
3) Find any network that mentions Sewanee, be it 'Sewanee,' 'Sewanee-Guest,' 'Sewanee-Secured,' or 'Sewanee-Secure' and delete it by right clicking and then selecting 'Remove network' followed by 'Yes' to confirm. 
4) Close the window and left click on the wireless icon previously found in the system tray. Choose 'Sewanee-Secure.' 
5)  It will ask for your username and password. Your username is your email username (that is, your address without the @sewanee.edu) and your password is your Banner PIN. If it says something about the connection being unsafe, hit 'Connect' or 'Connect anyway.' 
6) Restart your machine and enjoy your internet. 

 

Q: How do I request new hardware or software for a classroom and lab area?

 A: Submit a request with details for the items you are requesting, and a written justification for why you need those items to helpdesk@sewanee.edu.

 

Q: How might I setup a Google group?

 A: Just complete a request using the Help Desk web site or contact the Help Desk at x-1369.  Someone will be assigned to contact you for more information on your needs.

 

 Q: What are the requirements for using VPN to work from home?

 A: All requests for work-at-home privileges must be approved through Human Resources.  Please submit a request for access, then someone will follow-up with you after consulting with HR.

 

 Q: Are there laptops that are loaned to faculty or staff?

 A: Yes, both Windows and Apple laptops are available for check-out to faculty and staff members.  There is a very limited supply.  The Help Desk at X-1369 will assist with the details.  Another way to make a request is to email helpdesk@sewanee.edu.

 

Q: How might I get my Banner PIN reset?

 A: Banner PIN information is reset by IT if a faculty, staff, or student has forgotten or lost the password.  Email your request tohelpdesk@sewanee.edu along with your Banner ID: (B009098765)

 

Q: How are incoming student email accounts setup?

 A: Once the admission deposit is paid, that triggers the new account setup and the information is then forwarded to the Dean of Students for distribution to individual students.