Maintenance or Service Request Procedures
Facilities Management performs routine maintenance for our housing units. Any maintenance and/or service requests should be submitted via our Service Request system, via email to firstname.lastname@example.org, or called into the work order desk at 931.598.1264. Our normal hours of operation are Monday-Friday from 8:00 a.m. to 4:00 p.m. Requests submitted outside of operational hours will be addressed the next business day. When submitting the request, please provide your name, unit number, telephone number, and the specific problem description. A work order will be generated for your request and fulfilled according to the Service Level Agreement for Facilities Management.
We understand sometimes issues occur outside of business hours which require an urgent response, for those After-Hours maintenance needs, please call 931.598.1264 and follow the prompts to be connected to the Answering Service or leave a message for the next business day. The service will contact the appropriate on-call technician. It is critical that your location, address, and contact number are provided to the answering service along with the nature of the problem. The technician may be contacting you directly to discuss the issue and formulate the response.
Please note: Work orders are prioritized by nature of the request taking into account the relative urgency of the problem, budgetary resources available, and priority in a long-range capital improvement program.